Privacy Policy

At PVC Pro, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our auto-cropping and parsing tool service.

1. Information We Collect

1.1 Account Information

When you register, we collect:

• Full Name
• Email Address
• Mobile Number
• Password (encrypted)

1.2 Document Data

When you upload files, we temporarily process:

• PDF files uploaded by you
• Extracted text and images from your documents
• Formatted output images created by our tool

1.3 Usage Data

• Processing logs and timestamps
• Credit usage and transaction history
• IP addresses and browser information
• Device type and operating system

2. How We Use Your Information

We use your information solely for:

• Providing our auto-cropping and formatting services
• Processing your uploaded documents
• Managing your account and credits
• Sending service-related communications
• Improving our service quality
• Preventing fraud and abuse
• Complying with legal obligations

3. Data Storage & Security

3.1 File Storage

• Uploaded PDF files are processed in memory and immediately deleted after processing
• We do NOT permanently store your original PDF files
• Output images are available for download and then removed from our servers
• Files are not shared with third parties

3.2 Account Data

• Stored securely using Firebase and Firestore databases
• Passwords are encrypted using industry-standard hashing
• Access is restricted to authorized personnel only
• Regular security audits and updates

3.3 Payment Information

• Payment processing is handled by Cashfree (PCI-DSS compliant)
• We do NOT store your credit card or banking details
• Only transaction IDs and status are recorded

4. Data Sharing & Third Parties

We may share limited data with:

• Payment Processors (Cashfree): For processing credit purchases
• Firebase/Google Cloud: For authentication and database services
• Law Enforcement: When required by law or to prevent illegal activity

5. Cookies & Tracking

We use cookies and similar technologies for:

• Maintaining your login session
• Remembering your preferences
• Analytics (via Google Analytics)
• Advertising (Google AdSense)

You can control cookies through your browser settings. Disabling cookies may affect service functionality.

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Objection: Object to certain data processing activities
• Portability: Request your data in a portable format

To exercise these rights, contact us at support@pvcpro.com

7. Data Retention

• Account Data: Retained while your account is active
• Uploaded Files: Deleted immediately after processing (not stored permanently)
• Output Images: Available for download temporarily, then deleted
• Transaction Logs: Kept for 3-5 years for accounting and legal compliance
• Deleted Accounts: Data permanently removed within 30 days of deletion request

8. Children's Privacy

PVC Pro is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will delete it immediately.

9. International Data Transfers

Your data may be stored and processed in servers located in India or other countries where our service providers operate. We ensure adequate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of PVC Pro after changes constitutes acceptance of the updated policy.